LAZE CLIENT / CUSTOMER INFORMATION
Support
Clear help for your order, license and registered PC. Keep your purchase details private.
OFFICIAL SUPPORT
Let’s find the next step.
Purchase recovery, PC changes, access issues and privacy requests.
support@lazeclient.comInclude in your email
- Your order reference, if available
- Your plan and client version
- What happened and when it started
- A screenshot with private details removed
Never share a password, authentication token, full card number or license key. Keep HWIDs private. No support response time is guaranteed.
Manual HWID reset review
Request a reset by email with your order reference and reason for changing PCs. Standard cooldown: 30 days between approved resets. Support reviews each request and may consider legitimate hardware failure or replacement; approval and response timing are not guaranteed. Do not post an HWID publicly. Purchasing again does not bypass a binding, suspension or review hold.
Requesting a refund
The intended refund-request window is 24 hours from purchase, subject to applicable law, payment-provider rules and exceptions for duplicate charges and failed delivery. Email your order reference and issue description. This is a request window, not a guarantee of approval or a waiver of mandatory rights. The full refund policy is unfinished and is not a binding purchase agreement.
Read the refund draft →Help us find the issue
Include your order reference if available, plan, client version and a short description. Remove keys, HWIDs and payment details from screenshots. Never share a password, authentication token, full card number or license key. Keep purchase information in a private support conversation.
Missing access or an interrupted order
Use the same Discord account and the same order; do not pay again to fix a delay. Expired purchasers retain purchase history and renewal access, but expiry prevents new licensed sessions and protected downloads. Lost Discord access, suspension or revocation requires support review and does not promise automatic restoration. Public account sign-in remains closed today.